At Strande, we take pride in providing premium-quality wigs and hair products. Due to the nature of our products, all return requests must meet the conditions outlined below.

Return Request Window

Customers must submit a return request within 48 hours of receiving their order. Requests submitted after this period may not be eligible for return or refund.

Eligibility for Returns

To qualify for a return, the product must be:

• In its original condition
  
• Unworn and unused
  
• In its original packaging
  
• Free from any odors, stains, or signs of wear
  
• Returned with all original tags and accessories (if applicable)
  

Additionally, the following conditions must be met:

• The lace must remain completely untouched and uncut
  
• The wig must not be bleached
  
• The wig must not be colored or dyed
  
• The wig must not be washed
  
• The wig must not be curled, straightened, or heat-styled
  
• The wig must not have been altered in any way
  

Any product that has been modified, worn, or tampered with will not be accepted for return.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns for products that show signs of use, alteration, or handling beyond inspection.

Return Approval

All returns must be approved by our team before being sent back. To initiate a return, please contact us at [your email address] with your order number and reason for return.

Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within a reasonable processing period. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the product and packaging so we can assist you promptly.

Thank you for choosing Strande.